In addition to this guide a powerpoint can be accessed
HERE which includes a voice over of the instructions.
Security Settings Modifications
The following needs to be added to the security & Pop-up Blocker settings:
https://northflorida.ns.medcity.net in addition to https://*.medcity.net
for access to the site.
By going to your browser → Tools → Internet Options → Security
Tab → Trusted Sites → Sites → Add your division hCare Access web
address, as well as add the wild card https://*.medcity.net.
We also need to add these to your pop-up blocker settings by going to the Privacy
tab → Pop-up Blocker → Settings. After adding the sites close out of
the dialog boxes and return to your browser.
Installation on a PC
To install hCare access on your PC type your hCare access web address (https://northflorida.ns.medcity.net)
in your browser’s address bar and press enter.
The hCare Access Welcome Screen appears. To save this site to your desktop Go to
FILE → SEND → SHORTCUT TO DESKTOP.
You can rename the Icon by selecting the icon and RIGHT CLICKING →
RENAME → TYPE "hCARE ACCESS".
Logging into hCare Access
On the Welcome page enter your current User Name (also known as 3-4 ID) and Password,
and click the Log On Button.
Citrix Client Install
hCare access requires a one time installation of the client on the physical machine.
Once logging into hCare access The “Download Client” dialog box
appears, click the blue Download button
click Run on the “File Download” dialog box and
the hCare access client will begin installing on your machine.
After installation is complete, hCare access requires some unique identifying information
from you. This step is referred to as enrollment.
A screen is presented for you to select, four security questions from a drop down
list, then provides a text box for you to enter your personal answers.
Once enrollment is complete you will not have to do this again. Before leaving this
page notice there is a Yes or No question at the
bottom confirming that you would like this machine to remember you, or not. Make
your choice and click “Continue” to proceed.
Remember this is just on the initial login of that machine, all subsequent logins
hCare access will “KNOW” you by your username and password, the same user name and
password you have now.
A confirmation page is sent for your review, if any information isn’t correct, click
the “Update Your Settings” button or “Finish”
This will launch the Citrix client in a new window.
Once the Citrix Client fully loads you will be presented with a Desktop with 5 Icons.
These Icons are for the following applications:
Meditech GEMS – CPOE
Meditech Classic – Old version of Meditech that does not utilize mouse capabilities
Up-To-Date –which is a Physician Clinical Resource
Centricity PACS Web to access Radiology Images
And hCare Portal to view the patient chart and complete deficiencies