North Florida hCare Access Help

Mac Installation Instructions

To begin, click on Safari.

Open Safari

Go to and click the + button next to the url.

Click Plus Sign to Add Bookmark

Type hCare Access into the name field and select Bookmarks Bar and click Add.

Title Your Bookmark hCare Access

You will now see a shortcut for hCare Access on your Bookmarks Bar.

You Will Now See A hCare Access Bookmark In Your Bookmarks Bar

Enter your User Name and Password, then click Log On.

Login Screen

Please take a moment to read our new Security Enhancements, then click Continue to begin setting up your Security Questions.

Security Enhancement Notes

Select and answer four Security Questions (avoid using symbols in any of your answers). If you're not using a public computer, select Yes to have your PC remember your answers. Click Continue to proceed.

Set Up Your Challenge Questions

Verify that your questions and answers are correct, then click Finish to proceed (Click Update your Settings if you need to correct an answer).

Confirm Your Challenge Questions

If you do not already have Citrix downloaded on your PC you will need to:

Click Download to begin the installation.

Click Download to Begin Downloading the Citrix Client

After the file download completes, double-click the Citrix online plug-in (web).dmg file to continue.

Double-click the Downloaded Citrix .dmg File To Begin Installation

Double-click on Install Citrix Online Plug-in.pkg to continue.

Double-click Install Citrix Online Plug-In.pkg

Click Continue.

Click Continue To Proceed

Please feel free to Print or Save the Citrix License Agreement, then click Continue.

Click Continue To Proceed

Please click Agree to continue.

Click Agree to Continue With Installation

Select the destination where you wish to install the Citrix Online Plug-in, then click Continue.

Select Your Destination Hard Drive Then Click Continue

Click Install to continue.

Click Install to Proceed

Enter your Mac User Name and Password and click OK.

Enter Your Mac Administrative Username and Password

After the installation completes, you will receive a confirmation message. Click Close.

Click Close To Exit The Finished Installer

Your hCare Access Workstation will launch automatically.

Connecting To Your Virtual Desktop...

To learn more about using your hCare Access Workstation, click here.

Your Virtual Desktop