North Florida hCare Access Help

Explanation of "Red X's"

Red “X” Type 1

If you have a red “X” in the first column with no explanation other than “Signature or Co-Sign”. You are locked out of the record.

Call the Southeast Regional Service Desk and explain you are locked out of one of your records.
Screenshot 1

Red “X” Type 2

If you have a red “X” in the first column with the explanation of “waiting for resident Signature” or "Waiting for Mid-Level Signature” Etc… You are locked out until the mid-level/resident signs their portion of the document. Once they sign the document in portal, the red “x” will disappear and the document will become available for you to sign.
Screenshot 2